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COMMERCIAL
WATER DAMAGE RESTORATION SERVICES
800-492-2537
Bales Restoration DKI has experienced, certified
specialists who will work with you to restore your
business to its pre-flood state. It
is your right to determine what company will perform
work to your property. You do
not have to settle for a less experienced company,
even if they are being recommended by your insurance
carrier. Bales Restoration has been providing
reliable, high quality, professional
water
damage
restoration service
to the greater Seattle area
since 1976. It is often possible to dry
your business space: offices, showroom, restrooms,
while you continue operate your business. Each water
damage presents its own individual set of
circumstances - check out our Water Damage Do's and
Don'ts page for helpful information about the
different classes of
water damage.
We will guide you through the process of restoring
your place of business, and what is needed to do so.
We are often called by other restoration companies
for consultation due to our high experience level.
Bales works
with insurance companies,
property management
groups, school systems,
building contractors as well as
city, state and the federal
government. We will help set up
disaster preparedness plans so
that when the unexpected happens
you are ready to act and
minimize loss.
Bales has
extensive experience in drying
out businesses successfully.
These are some of our amazing
success stories that include
putting a drying plan in place
that prevented the interruption
of business. Keeping your
business functioning is a prime
goal. If it is not possible then
we have the equipment to dry
even more quickly.
-
The
remediation of 24,000 square
feet of flooded hardwoods in
a large bakery with no
disruption to the baking
process
-
Historic
Anacortes hotel with
occupied rooms and
restaurant facility that
stayed operational during
our remediation process
-
Retirement homes that stayed
occupied while being dried
-
Home
improvement store flooded in
the custom kitchen cabinet
display area and was set up
to dry with customers able
to shop
-
Commercial showrooms of many
types stayed operational
such as flooring and
furniture stores
-
Multistoried apartment
complexes and office
buildings that kept on with
normal occupancy
-
Warehouses occupied and
unoccupied
-
Schools;
classrooms, auditoriums,
gymnasium, cafeterias, etc.
-
Libraries, banks and US Post
Offices
-
High
security clearance drying in
"black ops" buildings
-
Secured armed forces
facilities
-
New construction water
damage prevention and
warranty work
You have the right under your
insurance policy to determine what company will
perform work to
remediate
the
water damage
that has affected your structure or business. Some
insurance carriers have “preferred contractors” that
they recommend, who have agreements with the
insurance companies to handle
water losses
in a certain manner, and at pre-determined prices.
These companies might not
hold the protection of your health and property as
their top priority. Bales works for you; to protect
your interest, not just the insurance company’s even
if they do recommend Bales.
Water damage mitigation
is something
that must be
dealt with
quickly and
effectively.
Most insurance
policies not
only cover the
cost of water
damage
mitigation, but
also require the
policyholder to
take the
necessary steps
to prevent
further loss and
damage.
Preventing the
presence of mold
is one of many
concerns of
those who have
suffered from a
water damage
event, but it
should not be
the only
concern. In
fact,
people have so
many
misconceptions
about water
damage and the
potential for
mold growth,
that we decided
to offer this
consumer
education
message, so when
you need to
select a water
damage
mitigation
company, you can
make an informed
intelligent
decision.
Here are the steps you can take
immediately following a water damage event to help
minimize secondary damage as well as precautions
that should be taken during water damage mitigation
to protect your health and safety. Then we also list
seven questions you should ask a water damage
mitigation company before inviting them into your
property.
Water damage mitigation
is a specialized field requiring special protective
measures, specialized equipment and testing
capabilities as well as certain engineering controls
to protect you and your property. Most restoration
contractors know how to perform simple drying and
site clean up. Experienced companies, such as Bales
Restoration, know how to provide restoration
services that minimize loss and protect not only the
structure, but the health of those exposed to this
environment.
Water damage can be the starting
point for many serious problems that can affect a
building, damage personal property and present
serious health risks to occupants. To restore
property and protect health, a professional
restoration contractor must carefully manage the
project. He has to be knowledgeable in several
disciplines...stopping bacteria from spreading,
preventing mold growth, preventing secondary damage
and saving the structure and its many contents.
Additionally, he must be able to communicate with
the water damage victims and insurance company
representatives with confidence and authority. Water
damaged structures can be the perfect breeding place
for mold. Poor indoor ventilation can also cause
molds to thrive. Wet building materials and humid
indoor air are mold's best friends.
Sometimes,
the less-experienced restorer will compound problems
during water damage by not understanding the proper
steps and precautions that must be taken and how
critical the passing of time is. The EPA says; "Stop
the water leak quickly and begin restoration during
the first 24 hours. It is important start drying
water damaged areas and items within 24-48 hours to
prevent mold growth".
While mold requires high
humidity and/or wet surfaces in order to grow, it
also requires a food source. Indoors, many molds
grow on leather, paper and many building materials.
Molds can also grow and thrive on bio-film such as
cooking grease.
The most effective way to
prevent mold growth on water damage is to begin the
drying process quickly. Restoration companies which
are aware of possible mold growth problems usually
know how to dry structural materials by lowering the
indoor humidity, judiciously move air and in some
cases heat the affected area. This is usually an
effective way to dry a building because material
removal is minimized and mold growth is retarded.
Knowing how to determine exactly
what is wet during a water loss is a critical part
of the job. If areas of moisture are overlooked,
molds and bacteria can grow. To protect your
property and health, all of the excess moisture must
be found and removed. Bales technicians use moisture
sensors, as well as infrared technology, that is
capable of "reading" wallboard, masonry and wood to
find hidden moisture that is often difficult to
detect.
Sometimes water flows unseen
down the inside of wall cavities. Other times
standing water will wick up a wall. Unless water
stains appear, this moisture could go undetected
until molds and odor problems occur. This is one of
the reasons a professional is equipped with the
proper instruments to detect and locate wet areas
before the drying process begins. Today's
restoration is more than drying wet carpets.
There
are different types of water damage. The
Institute of Inspection Cleaning and
Restoration (IICRC) has developed the
industry standard for water damage
mitigation. The IICRC S-500. This
document classifies water damage into
three categories; Category 1, category 2
and category 3.
Category 1 or clean water is that in
which the source of the water is from a
clean water source such as a plumbing
supply line or that wet structure which
has not "become" contaminated.
Category 2 or gray water damage is that
in which the source of the water may
contain chemicals or other contaminates
that could cause discomfort or sickness
to the occupants. Some examples of this
would be an appliance discharge, a
broken waterbed or fish tank or
overflows from toilet bowls. Category 1
water can become category 2 water damage
if left too long before appropriate
drying efforts are employed.
Category 3 or
black water contains pathogenic agents and is
grossly unsanitary. Examples include toilet backflow
that originate from beyond the toilet trap, flooding
from seawater, ground surface water or rising water
from rivers and streams. Category 2 water that is
not removed promptly, is appropriately re-classified
as category 3 water damage.
When a sewage
backup affects a structure, a unique set of
restoration techniques must be employed to safely
handle the situation. Federal, state and local
government agencies agree that the best protocol of
restoration is to follow the published standards and
guidelines developed by the IICRC.
During sewage
backups or other "black water damages", large
amounts of bacteria can enter the interior
environment and pose potentially serious health
risks to the occupants. In fact, the bacteria
introduced to the structure could stay active for up
to one month or longer if left untreated. Advanced
restoration methods should be employed to rid the
structure of all traces of sewage and make the
structure clean and safe for occupancy.
In a black water
damage, care must be taken to not disturb the
bacteria in the water and make it airborne. When
bacteria are contained in the water and not sent
airborne, it is not easily breathable by restoration
workers or occupants. This means that doors and
windows should usually remain closed during clean
up. The typical fans and blowers used to dry a
structure that has experienced a "clean water
damage" (non-sewage) should not be used in the early
stages of a sewage clean-up project.
Negative air
machines, equipped with HEPA (high efficient
particulate air "filters") should be utilized to
remove bacteria and other contaminants from the air
during restoration work. Standing water and bulk
sewage must be extracted with self-contained vacuum
equipment with proper waste holding tanks which must
be disposed of properly. Hard surfaces that
are impacted must be cleaned and sanitized.
Soft structural materials such as carpeting, carpet
pads, plaster wallboard should be removed and
properly disposed of. Any material that
absorbs substantial amounts of moisture and cannot
be adequately cleaned, should be removed. Once
contaminated materials have been removed, a second
application of sanitizers should be applied to all
work surfaces.
As you can see,
time is of the essence when dealing with a water
damage event. Steps that you can take to minimize
the damages and protect your property are:
-
Eliminate the
source of water if possible, or contact
appropriate parties to eliminate the water
source or to make necessary repairs. Keep any
parts that are replaced for your insurance
company to inspect.
-
If there is
no risk of electrical shock, turn off circuit
breakers supplying electricity to wet areas;
unplug and remove any small electrical devices
currently located on wet floor coverings or
other wet surfaces.
-
Remove and
secure small furniture items to minimize rust or
other stains and expedite restoration.
-
Place
aluminum foil under legs of wood furniture,
especially antiques that might permanently stain
carpet.
-
Hang
draperies and pin up furniture skirts to prevent
contact with wet floor coverings, and to
minimize damage such as water marks, browning,
dye transfer or migration.
-
Remove books,
shoes, paper goods, fabrics, potted plants or
other items that might stain the carpet
-
Remove and
secure breakables, moisture sensitive or
high-value items.
-
Make plans
for restoration crews to remove large furniture
items from affected areas.
- Be aware that
time is a crucial factor, and delays in loss
mitigation and restoration might result in
adverse health and safety effects, and
additional damage to the structure and contents.
In Category 2 and Category
3 Water Damage you should also:
-
Turn off the
HVAC or air handling system if safely
accessible.
-
Protect
yourself against contact with sewage or
sewage-contaminated items.
-
Wear gloves,
boots, goggles, protective clothing and a
respirator if you absolutely have to perform any
cleaning or handling of sewage-contaminated
items.
-
Wash your
hands after handling any sewage-contaminated
items.
- Contact your
doctor if you have any adverse health effects.
Things that you should not
do include:
-
Use your home
vacuum (wet/dry vacuum) since electrical shock
might result, as well as damage the equipment
itself.
-
Place
newspaper on wet surfaces since some newspaper
ink transfers easily.
-
Walk on wet
surfaces any more than necessary in order to
minimize safety hazards and to keep from
spreading damage and possible contaminants.
-
Activate the
HVAC system if it has been directly contacted by
water, or if it might serve as a means of
spreading contamination.
-
Adjust indoor
air temperatures unless instructed by a
qualified restoration technician.
- Enter an area
that has standing water because of the potential
for electrical shock hazards.
In category 2 or 3 water
damage do not:
-
Consume any food that has
been left out in a contaminated environment.
-
Use personal hygiene
items that have been left out in a contaminated
environment.
- Turn on fans to dry things
out.
Do not stay in the
building if you:
-
Have respiratory
problems, including allergies and asthma.
-
You are under the age of
2 or over the age of 60.
- Have a weakened immune
system because of illness, medication or any
other reason.
When selecting a water
damage mitigation company for your project consider
the following:
-
Is the company a member
in good standing with the Restoration Industry
Association (RIA)
- Does
the company employ individuals who hold advanced
certifications
to perform water damage mitigation
by industry trade associations such as the Water
Loss Institute or the IICRC?
-
How many years of
experience does the company have in the field of
water damage mitigation?
-
Can they provide proof
that the company is properly licensed, bonded
and insured as required by Washington State?
-
Does the company follow
accepted standards for water damage mitigation
such as those published by the IICRC?
-
Does the company have the
necessary testing to locate areas of damage not
visible to the naked eye?
- Does the company have the
necessary drying equipment to ensure a complete
and competent mitigation?
There
is much more to water damage restoration than is
often imagined. When water damage strikes, most
persons are concerned with the wet carpets, which
are usually a soggy mess. An experienced restoration
contractor has many other concerns. He knows anyone
can rent or buy fans to dry a wet carpet. In fact,
in recent years, carpet and carpet cushion have been
designed and manufactured to better withstand water.
Using special microscopic applications on carpet
fiber, many carpets are made to slow mold growth.
Today, with the widespread use
of drywall vs. plaster, engineered wood products vs.
wood, and the use of vinyl wall-coverings, moisture
can become trapped and provide the needed
environment for mold growth. Appropriate
management of these water problems is the key to
reducing microbial growth to help to ensure the
health of building and it’s occupants.
If you currently have an
emergency situation, call us at
800-492-2537 NOW! and
we will dispatch a crew to your location usually
within the hour. Our emergency services line
is answered 24 hours a day; 365 per year. We invite
you to give us a call and our trained customer
service staff who are all certified mitigation
specialists would be happy to assist you with any
questions or comments.
Bales
provides the following services:
24 Hour Emergency Service
- Residential or Commercial
Water
and Sewage Extraction
Crawl Space Cleanups
Mold Inspection &
Remediation
Complete Structural Drying Dehumidification
Complete Sanitization Moisture Inspection Odor Removal Service
Document Drying
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